When it comes to a digital transformation (we prefer the word adaptation) the biggest challenge is people. And the key part of that, aside from personalities, siloed and kingdom building is the ability to adapt to change. In the ethnographic studies I’ve done at the start of developing a digital adaptation strategy for organizations, the…
For decades, IT departments for the most part, have worked in companies in a cooperative model. With advances in technology and employees becoming increasingly more technically adept and cross-platform and data integration also becoming standard, the IT service model needs to change. We feel that model is one that is more collaborative. It’s on the…
Setting up work at home teams
One of the most annoying business buzzwords today is "digital transformation". Essentially, it's a hijacked marketing term touted by the major consulting firms like Deloitte, KPMG, EY, BCG and others. The result? Sparking fear in the hearts of CEO's and CIO's that they must "digitally transform" their business. It's become inherently misleading and serves the…
Why an ONA is a game changer
Consider humans before users
Reaching global communities digitally.
A powerful form of insights.
Approach is everything
Tied to organisational culture is inclusivity. Information technologies have no opinions and are agnostic. How they are deployed within an organisation however, can impact employees sense of inclusivity. For example, management handing down their laptops to lower functioning roles can lead to a sense of people not feeling included as part of the organisation, or…
