What a smartphone says about change resistance

When it comes to a digital transformation (we prefer the word adaptation) the biggest challenge is people. And the key part of that, aside from personalities, siloed and kingdom building is the ability to adapt to change. In the ethnographic studies I’ve done at the start of developing a digital adaptation strategy for organizations, the…

Moving to a collaborative IT services model

For decades, IT departments for the most part, have worked in companies in a cooperative model. With advances in technology and employees becoming increasingly more technically adept and cross-platform and data integration also becoming standard, the IT service model needs to change. We feel that model is one that is more collaborative. It’s on the…

The difference between digital transformation and adaptation

One of the most annoying business buzzwords today is "digital transformation". Essentially, it's a hijacked marketing term touted by the major consulting firms like Deloitte, KPMG, EY, BCG and others. The result? Sparking fear in the hearts of CEO's and CIO's that they must "digitally transform" their business. It's become inherently misleading and serves the…

The many faces of design

When most people hear the word "design" they think of graphic designers and artists designing logo's or nice posters. We tend to think in a visual term. This is correct and not entirely accurate. Today, design has come to mean a number of different things but no matter the function, all types of design professionals…