What a smartphone says about change resistance

When it comes to a digital transformation (we prefer the word adaptation) the biggest challenge is people. And the key part of that, aside from personalities, siloed and kingdom building is the ability to adapt to change. In the ethnographic studies I’ve done at the start of developing a digital adaptation strategy for organizations, the…

Inclusivity in a digital transformation

Tied to organisational culture is inclusivity. Information technologies have no opinions and are agnostic. How they are deployed within an organisation however, can impact employees sense of inclusivity. For example, management handing down their laptops to lower functioning roles can lead to a sense of people not feeling included as part of the organisation, or…

The many faces of design

When most people hear the word "design" they think of graphic designers and artists designing logo's or nice posters. We tend to think in a visual term. This is correct and not entirely accurate. Today, design has come to mean a number of different things but no matter the function, all types of design professionals…